Customer Reviews

AI Summary AvatarAI Review Summary
Customers overwhelmingly praise Gray Electric & Plumbing for their professionalism, efficiency, and excellent communication. Many reviews highlight the friendly and knowledgeable staff who provide thorough explanations of the work performed. While most experiences are positive, a few customers expressed dissatisfaction with the quoting process and associated fees. Overall, the company is highly recommended for both electrical and plumbing services.
What customers love:
Professional and knowledgeable staff • Efficient and timely service • Excellent communication and customer service • Friendly and courteous technicians • Thorough explanations of work performed
Danielle Avatar
D.
1 week ago
Had Sean and Nicholas come over to fix a faucet that was twisted off, while they were here I asked if they could check my on suite shower head. In a couple hours I had both issues fixed. The two men did it all with smiles and not one complaint even with an extra job thrown at them. I would recommend these two men highly, and well use them for any future plumbing issues I have. Great job men, keep up it, high fives and all
Silver Crest Avatar
S. Crest
2 months ago
We had a great experience working with Hardeep from Gray electric & Plumbing. He is very professional, knowledgeable, and took the time to explain everything clearly.

Hardeep provided us with proper information and made sure we understood the work that needed to be done.
Highly recommend Hardeep for anyone looking for reliable plumbing services.
Evan Mercer Avatar
E. Mercer
3 months ago
Mathieu came by a couple weeks ago to take care of a small electrical job for us. He was friendly, professional, and had everything sorted out quickly. The whole process was easy and we’re really happy with the work.
Mistress Xeniah Avatar
M. Xeniah
3 months ago
10/10 would recommend. Did the scope of work I needed done in a clean and efficient manner. The plumbers were polite and able to answer all my questions. If I was better at explaining things I could better express how satisfied I am with the work that was done. The Google reviews match the service provided
Cheryl Supernault Avatar
C. Supernault
3 months ago
I will absolutely call Gray Electric & Plumbing again for any future plumbing issues. Sean and Kyle were amazing — professional, knowledgeable, and efficient from start to finish.

Azariyah was fantastic as well. She answered my initial call politely and clearly explained the procedures, which I really appreciated. The text message updates were especially helpful — It was great knowing exactly when they were on their way and when they arrived. It made the whole experience smooth and stress-free. The payment process was also convenient and seamless.

Great job, Gray Electric & Plumbing team — highly recommend!
Joseph Zaccardi Avatar
J. Zaccardi
3 months ago
Mathieu and Carson are awesome. One of the very best service experinaces I have had. Professional and thorough. Top tier level and worth every dime. I could not recommend Gray more.
Colin Harding Avatar
C. Harding
4 months ago
Deal with mattew has been great today really personable and professional. Was totally happy to explained what he was doing.
Brittany Avatar
B.
4 months ago
Kyle and Sean did an excellent job replacing our tub faucet. They were professional, knowledgeable, and took the time to explain what needed to be done before starting the work. They worked efficiently, kept the area as clean as possible, and clearly cared about doing the job right. Everything was installed properly and tested before they left, and they made sure we were happy with the result. It’s not always easy to find plumbers you can trust, but Kyle and Sean were great to work with — highly recommend this company
Becky Fontaine Avatar
B. Fontaine
4 months ago
From the first phone call, the team have been great. Super communicative about what’s going to happen along the journey of getting my electrical work completed. Mathieu was a an absolute star, from engaging with my autistic son about his Pokemon (as he talks poor Mathieu’s ear off) to explaining what he was doing along the way, showing me what was wrong. He made it seem like an easy fix, but that’s only due to his decade plus of experience. Quality service. ✅
Darren Eckstrom Avatar
D. Eckstrom
4 months ago
Gray did all my electric when developing my basement. All electricians were very good, not only in their trade but also in explaining plus being personable. I’d recommend Gray anytime
darryl h Avatar
d. h
4 months ago
A great big thank you to Sean H and Kyle for their excellent service and skills! This long overdue kitchen sink upgrade was made even better with the engagement and care these two gentlemen displayed during the job. Thank you again and happy to recommend Gray Electric & Plumbing!
Charles Backman Avatar
C. Backman
5 months ago
Mathieu was outstanding. Coupled with the administrative support provided by Azariyah, the experience from initial contact through the phone to scheduling Mat in was over-the-top. Further Mat was very professional and certainly knowledgeable about all facets with installing my overhead fan. He provided options with cost estimates attached. It is quite clear that he took in pride in making sure that work was done right the first time.
Curtis Galbraith Avatar
C. Galbraith
5 months ago
Good local business. The people at the office are very helpful. Mathieu the electrician that came to my place, was very knowledgeable, professional and good at dealing with customers.
mirla engcong Avatar
m. engcong
5 months ago
I recommend Devon for doing a great job! Thank you for your help especially this very cold weather. We really appreciate it.
Cam Wray Avatar
C. Wray
5 months ago
Devon came out and did some great work on an emergency job during the holidays ! Quick response time and able to meet our needs. Thanks Devon and Gray Electrical!
Carla Forsyth Avatar
C. Forsyth
5 months ago
Saved me when my floor drain was leaking sewage in my basement we have just moved into house and this happens!!! very friendly, speedy and got the job done ASAP!! Thank you
Emma Yarish Avatar
E. Yarish
5 months ago
We thought our breaker box was having issues and Devon got here super quick and was explaining what the issue was as soon as he walked in the door. He was so helpful and an extremely nice guy ! Thank you so much Devon.
Tiffeny Olson Avatar
T. Olson
5 months ago
They replaced our electric panel and put up our ceiling fan. They did a great job. I had messed up and forgot to include the fan installation on my quote and they were great and got it done for me anyway. The techs Gary and Carson were very friendly and did a great job. Additionally when I was calling around to get quotes they were one pf the only companies that called back and got a quote out in a timely fashion. I would 10/10 recommend them again.
Brenda Baker Avatar
B. Baker
5 months ago
Greys electrical is awesome. Devon came out to our property on extremely bad roads and weather conditions to help us by checking the electrical to our hot tub and brought a space heater with him. He went above and beyond being on call after hours to make sure we were ok and to help us. We are very greatful to him and have received awesome service from Greys as we have used them on a few occasions. Always professional and client focused.
Steele Nychka Avatar
S. Nychka
5 months ago
Woke up to discover that our hot water had ghosted us on a cold December morning, I am sad.

Reached out to Gray; Dylan managed to squeeze us in during a very busy day, clearly a miracle worker. The whole process was smooth from start to finish.

Sean and Kyle showed up smiling and ready to work, the new hot water tank was brilliant too. They made what could’ve been a stressful situation feel painless — and now we have hot water again, which feels downright luxurious in this weather. I am happy.

Great communication, quality work, and a team that enjoys what they do. If you want the job done properly and without the headache, this is the crew to call.
GARTH Gilroy Avatar
G. Gilroy
5 months ago
I had an electrical issue that had me baffled, so I called in the pros.
They found, diagnosed and fixed the problem promptly and did a great job.
Ken Hiebert Avatar
K. Hiebert
6 months ago
Dylan and his staff are excellent to work with. They delivered as promised. Conner who worked on our site was incredible. His willingness to stay late and get the job done was greatly appreciated. Great company to do business with.
Blaine Cantalope Avatar
B. Cantalope
6 months ago
Used their electrical services before and they were great and now they have plumbing and they showed up. And got the kitchen sink working after i tired to Fix it my self and might of made it worse, and they didn't even tell My wife. great guys!!
Dawn Avatar
D.
7 months ago
Gray Electric and Plumbing were great. They took the time to explain things and got us fixed up as quickly as possible. Technicians Reuben and Sean were efficient and a pleasure to have in my home.
Maryann Amor Avatar
M. Amor
7 months ago
A big thank you to Gray Electric & Plumbing Ltd for their excellent work on our church (Christ Church Anglican)! They moved our exterior lights and installed heat tape to help protect our roof from ice this winter. We’re so grateful for your skill, care, and dedication!
Cheryl Robak Avatar
C. Robak
8 months ago
I love the added touch of sending a picture and their technical bio. I knew exactly who was showing up
The service from Sean was very professional and with his knowledge and experience he was finished the job quickly. He was patient and answered my questions prior to leaving. I will be using Gray’s again next time I need help
Raquel G Avatar
R. G
8 months ago
I had an urgent issue with the plumbing in my bathroom, that required the expertise of a journeyman. I'm so grateful that Sean Gray from Gray Electric & Plumbing responded incredibly fast. He quickly diagnosed the issue and fixed the problem right away! Sean Gray was very professional, courteous, and explained everything clearly. Everything is perfect now, and I am quite pleased with both the efficiency and the service that was completed. I highly recommend Gray Electric & Plumbing and Sean Gray for any plumbing needs!
Twyla Nykolyshyn Avatar
T. Nykolyshyn
9 months ago
My experience was great. Sean came and removed my old sink and tap and installed the new ones. He did a great job on that. Then he removed my old basement toilet and discovered he needed to replace the wood that was underneath. He went and picked up the right board and cut it to the right size. He even offered to take my old sink and toilet. He went above and beyond for our project. Thank you so much for all you did !! Highly recommend this business.
Natalie Frey Avatar
N. Frey
9 months ago
I had an outstanding experience with Sean H today. From start to finish, the service was professional, prompt, and thorough. The workmanship was excellent, and they left the area spotless when finished and took the old hardware away for me.

I spoke with the receptionist/booking agent (didnt catch her name) as well, she was super friendly and very with suggesting a time line for the install, even ensured I got a call before Sean arrived.

It’s rare to find someone this reliable and dedicated to quality, highly recommend to anyone in need of a trustworthy plumber!
Calla Allers Avatar
C. Allers
9 months ago
I had Gray Electric and Plumbing come to run a gas line as well as various electric jobs. Wade, Sean, and Tegan were efficient, professional and cleaned up before they left. I thought it would have taken awhile to get some of the jobs done and it took them next to no time. Everything turned out exactly how I wanted it, it looks amazing and it all works! You receive a text prior to them coming so you know to expect them within the next 15 minutes and you know who is coming. Their communication is amazing and they have great customer service. I will be using Gray again if we ever need their services.
Gordon Kluin Avatar
G. Kluin
9 months ago
Any time I call them it's like calling your family for help . No job is too big or small . Their clean respectful quick to respond to all concerns . They deserve to be recognized as the best company.. there isn't enough stars to let everyone know how much I appreciate them .. I couldn't leave a review on my phone.. for some reason it's disabled cause I don't have a Gmail address .. this review is from Susan Deynaka in Wembley Alberta ..
simon graham Avatar
s. graham
9 months ago
Mat H came and fixed my bedrooms plugs. He was super fast and efficient with a very good work ethics and a smiley face while he was doing the fix. His customer service was top notch too.
Kristal Cuthill Avatar
K. Cuthill
9 months ago
I was very impressed overall with the service we received! I got a text confirmation of my appointment with the name of the electrician who would be coming. I got a couple text reminders before the appointment. And, I got a text letting me know that a different person would be coming, with his name and even a picture of him so that I knew who to expect at the door, followed immediately by a phone call from the new electrician to let me know he was 20 minutes out. I really appreciate that extra attention to detail. I thought this was above and beyond, and was very pleased with how quickly my issue was resolved. I highly recommend Gray Electric.
Danielle Commandeur Avatar
D. Commandeur
9 months ago
Had Gray out to our shop several times now, the only electrical company we use. There's three reasons for this - timely, efficient and well-priced. Matt H has been here the last few times, and Wade and Gary installed our hoists recently too. Highly recommend.
Helen Wilson Avatar
H. Wilson
10 months ago
Very easy to work with for scheduling, as I had a conflict and had to rebook. Prompt, and efficient. Love my new lights, thank you for your service and friendliness Mathieu. I appreciate you fixing a couple of small issues you identified and especially your attention to detail. Totally recommend Gray Electical for your next job
Jessica Randall Avatar
J. Randall
10 months ago
I called this morning and luckily Gary was in the area and able to come to my home this morning. The original concern I called about was a simple one and so I asked him to have a look at the outlets in my addition. Half of the outlets quit working and we could not figure out why. Gary and the gentleman working with him today checked it out and at first it was a head scratcher but they investigated until they found the issue. They fixed it quickly and within an hour I had two problems solved. I am very happy, it was a great experience and I’m very satisfied with their services. Will definitely recommend.
Christine Kish Avatar
C. Kish
10 months ago
I had plumbing service at my home today, from Gray Electric and Plumbing. Great service! I recommend them if you are in need.
( Thanks Sean.)
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Suite Spaces Avatar
S. Spaces
11 months ago
Fast friendly and efficient! Jon was amazing. Great customer service, phone manner and communication. He was able to solve our issues without having to rip open walls or ceilings like originally thought. He even took the time to show and explain things to my father in law!
Grant Price Avatar
G. Price
11 months ago
Ceiling Fan install. Very prompt and courteous. Did a stellar job. Gerry was very professional.
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Sharon Sopko Avatar
S. Sopko
1 year ago
Matt H did a phenomenal job changing out my entrance light. Very pleasant person who made sure things were done perfect.
I would highly recommend this company. I know I’ll call them again when I need an electrician.
Thanks again Matt
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Jill Langdon Avatar
J. Langdon
1 year ago
We had the pleasure of working with the team at Gray Electric in adding Plumbing services to their website, and dealing with them has been an absolute pleasure. Olena has been professional and fair to work with, and the plumbing crew (Ryan was a great hire!) is such a great addition to round out the business. Thanks all!
The Headroom Avatar
T. Headroom
1 year ago
We are so grateful for Gray Plumbing services - Ryan and the whole crew that helped us with our South renovation were amazing to work with. We love our new shampoo sinks, colour bar and more… thanks all!
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Phil Bartliff Avatar
P. Bartliff
1 year ago
I'm extremely satisfied with the fantastic work done by Ryan Schoenberg with Gray Electric and Plumbing. His prompt service, and great price exceeded my expectations. Ryan's professionalism and expertise made the entire experience seamless. I highly recommend Gray Electric and Plumbing for any electrical or plumbing needs, thanks to Ryan's exceptional work.
Tory Martin Avatar
T. Martin
1 year ago
Ryan the plumber provided outstanding service today! He was prompt, professional, and incredibly efficient. I had a leaky faucet that was driving me crazy, and Ryan fixed it quickly and thoroughly. He clearly explained the issue and what he was doing every step of the way, which I really appreciated. He was also very friendly and respectful of my home, making sure to clean up completely before he left. I wouldn't hesitate to call Ryan again for any plumbing needs and highly recommend him!
Lexie Avatar
L.
1 year ago
I had an excellent experience working with Ryan from Gray Electric and Plumbing. From the initial consultation to the final installation, Ryan was professional, knowledgeable, and courteous. He clearly explained the work that needed to be done and completed everything on time and within budget. It’s rare to find someone who is both technically skilled and genuinely customer-focused, but Ryan checks all the boxes. I highly recommend him and Gray Electric and Plumbing for any electrical or plumbing needs. Great service all around!
Ryan Sjaarda Avatar
R. Sjaarda
1 year ago
Ryan is one of the most professional and knowledgeable plumbers I have ever had the pleasure of doing business with. He took the time to diagnose the problem and explain it in clear detail. Fix was done promptly and at a very fair price. He even taught my dog how to sit! A jack of all trades, but a master plumber.
Sherri Vandenberg Avatar
S. Vandenberg
1 year ago
Highly recommend this locally owned company. Ryan arrived promptly to estimate the job and set up the plan to proceed. Jon came on time, super personable and explained the process and issues. Completed the job and left everything clean and tidy. Great to have around for the day😊 Pricing was fair. Jack and I will not hesitate to call them in the future.
Ethan Campbell Avatar
E. Campbell
1 year ago
Had a great experience with Gray Electric! I had a couple of buddies try and help me try and solve a problem with the receptacles for my living room. We all overlooked the issue but their electrician (I believe his name was Matt) came in and fixed it in no time! The electrician was very friendly to both my wife and I and I’d highly recommend.
Jason Smith Avatar
J. Smith
1 year ago
Mathieu was very professional, we came up with a game plan and he executed it. The Garage is now ready for any task. Highly recommend.
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