Effective Date: October 1, 2024

At Gray Electric & Plumbing, we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our online invoice payment system.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect various types of information to facilitate your payment and provide you with quality service. This includes:

• Personal Information: When you use our online payment form, we collect the following personal information:

  • Full Name
  • Email Address
  • Phone Number
  • Company Name (if applicable)
  • Invoice Number
  • Payment Amount

• Payment Information: To process your payment, we collect credit card details, which are handled by a secure, PCI-compliant payment processor. We do not store credit card information on our servers.

• Automatically Collected Information: Our website may also collect certain technical information, such as your IP address, browser type, and operating system, for security and operational purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• Payment Processing: To securely process your invoice payments via credit card.
• Communication: To send you payment confirmations, invoices, and updates related to your payment or services.
• Customer Support: To address any inquiries, billing issues, or disputes related to your payment.
• Security & Fraud Prevention: To monitor transactions for fraudulent activity and ensure compliance with applicable regulations.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share your information in the following cases:

• Third-Party Service Providers: We may share your information with trusted third-party payment processors to facilitate your credit card payment. These third parties are required to adhere to strict security standards, including PCI compliance.
• Legal Compliance: We may disclose your personal information if required by law or if we believe it is necessary to protect our rights, comply with a legal obligation, or prevent fraud or other illegal activities.

How We Protect Your Information

We take your privacy seriously and implement appropriate technical and organizational measures to protect your personal information. These include:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL technology to prevent unauthorized access during transmission.
• PCI Compliance: Our payment processing partners comply with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your credit card details are processed securely.
• Access Control: Only authorized personnel have access to the personal information you provide, and they are required to keep this information confidential.

Retention of Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Once your information is no longer needed, it will be securely deleted or anonymized.

Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.
• Correct Your Information: Request that we update or correct any inaccuracies in your personal information.
• Delete Your Information: Request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You may opt out of receiving communication from us regarding invoices or payment updates, except for essential service notifications.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you and provide features like maintaining your session on our site. You can control cookie settings through your browser.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will include the effective date. We encourage you to review this page periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

Gray Electric & Plumbing
705076 RR61, County of Grande Prairie #1
780-296-5274
admin@grayelectric.ca